We do not just protect and increase the value of buildings and business models – time and again, we also contribute to climate protection. Sustainability is a holistic issue that requires service as well as evolutionary technology. Our customers and their needs are at the core of everything we do. We develop customized and forward-looking solutions for you.

We use cutting-edge communication tools and technology to provide our customers with excellent service. Speed, reliability and professionalism are the crucial factors for efficient operational support and sustainable workflows, even when unexpected problems occur.

Customer Service at a glance

  • The perfect addition to a maintenance contract to ensure optimal support for your system
  • Rapid response time and high availability of qualified and excellently trained staff
  • Direct expert assistance with questions about the plant, troubleshooting and operation
  • Reduced costs thanks to efficient preparation for on-site service calls
  • Quick authorized service thanks to targeted plant messages by e-mail
  • Reduced service costs (for instance, travel costs due to remote service)

Tailored customer service – your satisfaction is our duty!

We provide customer service in real time. Whether it’s through Call&Mail or a report form, the rapid response time and high availability of our experienced staff means you do not have to wait long for a reply.


When it comes to reliability, we practice what we preach. Our maintenance documentation lets us precisely track our work steps and results. We keep our promises!


We keep the entire building lifecycle in view. And with that, we ensure efficient preparations for the on-site service calls by our customer service team. The elimination of the flat-rate travel costs thanks to remote access is just one example of the savings you benefit from.


We know what we’re talking about! Whether it’s planning and implementation, operation and maintenance or optimization and training, our experts work with you to find your optimal solution.

We value not just the time and travel savings, but also the excellent support, which never fails to impress.

Michael Acker, Building Services/Supply Technology Department, Eppendorf SE

Get advice now!

Request a quote or schedule a consultation.

Get advice now!

[Translate to English:]

Questions about Customer Service?

Roman Böhme
Head of Central Customer Management

Kieback&Peter GmbH & Co. KG
Tempelhofer Weg 50
12347 Berlin

+49 30 60095-959
+49 1511 6825380

Contact us